Lorettai AI LLC Software as a Service (SaaS) Agreement

Effective Date: February 11, 2026

This SaaS Agreement (“Agreement”) is entered into by and between Lorettai AI LLC, a Delaware limited liability company (“Lorettai”), and the client (“Client”) who has subscribed to Lorettai’s services.

BY CHECKING THE BOX “I AGREE TO THE TERMS AND CONDITIONS,” YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THIS AGREEMENT.

1. Services and Subscription Fees

• 1.1. Services: Lorettai provides access to AI services, including AI assistants and paralegal functions, as described in the chosen plan.

• 1.2. Subscription Fee: The upfront monthly fee is due in advance for each upcoming month of service.

• 1.3. Overage Charges: Plans include limits for voice minutes, SMS/text, and emails. Usage exceeding these limits will be billed at the rate specified in the chosen plan and added to the following month’s invoice.

2. Term and Termination

• 2.1. Contract Term: This Agreement is on a month-to-month basis and automatically renews each month.

• 2.2. Client Cancellation: Clients may cancel at any time via written notice. Cancellation takes effect at the end of the current paid billing cycle; no partial refunds are provided.

• 2.3. Non-Payment: Access will be suspended for non-payment, but fees and overages will continue to accrue until the outstanding balance is settled in full.

• 2.4. No Refunds: No refunds or prorated credits are provided for services already rendered.

3. Plan Upgrades and Adjustments

• 3.1. Upgrades: Client-initiated upgrades take effect immediately on a pro-rata basis.

• 3.2. Usage-Based Adjustments: Lorettai reserves the right to require an upgrade if usage consistently exceeds current plan limits.

• 3.3. Usage Deposits: Lorettai may request a deposit for forecasted usage that significantly exceeds plan limits.

4. Limitations of Liability

• 4.1. No Warranty: The Service is provided “as is” and “as available” without express or implied warranties.

• 4.2. External Factors: Lorettai is not liable for interruptions caused by internet flaws, third-party platform outages, power failures, or acts of hacking/sabotage.

• 4.3. Force Majeure: Lorettai is not liable for failures due to causes beyond its reasonable control, such as natural disasters or government actions.

5. Data and Intellectual Property

• 5.1. Client Data: Clients retain all rights to their data. Lorettai is authorized to back up, store, and replicate information across secure servers solely to maintain service security and availability.

• 5.2. SMS Privacy & Carrier Compliance: Lorettai does not sell Client information. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• 5.3. Intellectual Property: All intellectual property rights in the Service belong to Lorettai.

6. SMS Messaging and A2P Compliance

• 6.1. Program Description: Lorettai AI LLC sends transactional SMS messages to Clients and to end users who opt in. These messages include appointment confirmations and reminders, call summaries and contact details, and account and service updates. Message frequency varies based on the recipient’s activity and requests. The program is transactional in nature and is not used for promotional or marketing content unless the recipient has separately and expressly opted in to receive it.

• 6.2. User Consent: Consent to receive SMS is obtained through an affirmative opt-in and is not a condition of purchase. (a) End users who request an appointment through Lorettai’s booking page at booking.lorettai.com provide consent by entering their mobile number and checking the SMS consent box on that page. (b) Clients who subscribe to the Service provide consent to receive SMS updates by entering their mobile number and accepting the SMS consent presented at sign-up. (c) Where a Client directs Lorettai to message the Client’s own users, the Client represents and warrants that it has obtained those recipients’ express prior consent. Opt-in data and consent records are retained as evidence of consent and are not shared with any third party.

• 6.3. Rates: Standard message and data rates may apply.

• 6.4. Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

• 6.5. Opt-Out (STOP): Users may cancel SMS services at any time by texting “STOP“. Lorettai will send a final confirmation message upon unsubscription.

• 6.6. Support (HELP): Users can reply with the keyword “HELP” or contact support@lorettai.com for assistance.

7. General Provisions

• 7.1. Communication Consent: Subscribing constitutes consent to receive transactional communications necessary to provide the Service, such as invoices, service updates, and account notifications, by email and, where the Client has opted in, by SMS. Consent to receive promotional or marketing communications is separate and optional; the Client may opt in or out of promotional communications at any time, and declining them does not affect the Service.

• 7.2. Governing Law: This Agreement is governed by the laws of the State of Texas.

• 7.3. Entire Agreement: This document supersedes all prior agreements.

• 7.4. Modifications: Lorettai may modify terms at any time; continued use after notification constitutes acceptance.